Wholesale Window Treatments

1-800-808-5700

Hunter Douglas

W i n d o w   F a s h i o n s

Shipping Policy

Shipping Policy

Shipping Times
Most of our blinds ship within 5 to 10 working days after receipt of a complete order with credit card approval. On rare occasions, there may be manufacturing delays out of our control. In these cases, we will notify you of the delay and the estimated shipping date of your order. Unless there is a delay or need for more information from you, orders will be in production the following business day.

Within USA
We offer free shipping anywhere in USA for blinds under 96” in either width or height. For blinds larger than 96” in either dimension, a shipping charge will apply. In this case, we will email you a freight charge estimate for your approval prior to processing your order. Over-size blinds will be shipped by a freight carrier, as they exceed courier limitations and require special packaging.

 Our customer service department will advise you of any details regarding the shipment and delivery of your order.

Outside USA
We ship to anywhere in the world. Shipping and handling charges for these shipments will apply on an individual order basis. If there are other charges (such as duty, brokerage, or taxes) that apply when goods are shipped to your country, the payment of these charges will be your responsibility. Please email our customer service department at wotoday@msn.com  to obtain a shipping quote.

Multiple Shipments
Different types of window treatments may be manufactured in different facilities and shipped separately. Therefore, if your order consists of different types of window treatments, you may receive them at different times. We will advise you of the estimated shipping dates by email message.

Damage During Shipping
Your blinds are insured through the manufacturer while being shipped. It is your responsibility when signing for receipt of the blinds, to thoroughly check the condition of the cartons. If you notice any damage to the boxes, indicate this on the courier’s waybill. We would suggest that you sign your name and write “Damaged cartons” beside it. We ask that you notify us within 72 hours from the time you receive the damaged blinds and supply us with a copy of the waybill to process the claim with the courier. We will coordinate the repair or replacement of the damaged products. Please contact our customer service department at  wotoday@msn.com or by phone at 1-800-808-5700 if you have any questions about this process.

Return Policy
When you order custom blinds from Wholesale Window Treatments, each blind is individually manufactured for each window using your measurements and options. For this reason, we can only accept returns on orders that are incorrectly filled by the manufacturer or that are defective. If there is a defective product the manufacturer will repair or replace the product at no charge.  Because of the speed in which your order is processed and products are manufactured, there are no cancellations.